Refund Policy

At Holiday 2 Bali, we strive to provide the best products and services to our customers. We understand that there may be situations where you may need to request a refund. This Refund Policy outlines our guidelines for refund requests for purchases made through our Service.

1. Eligibility for Refund:
Refunds may be considered under the following circumstances:
– You have made a duplicate purchase by mistake.
– The product or service you received is defective or not as described.
– You have not received the product or service within the specified delivery period.

2. Refund Request Process:
To request a refund, please contact our customer support team within [number of days] days of the purchase date. You will be required to provide proof of purchase and a detailed explanation of the reason for your refund request. Our customer support team will review your request and respond to you in a timely manner.

3. Refund Decisions:
Refund requests will be evaluated on a case-by-case basis. We reserve the right to refuse a refund if:
– The request does not meet the eligibility criteria mentioned above.
– The request is made after the specified refund request period.
– The product or service has been used or consumed fully or partially.
– The refund request is deemed to be fraudulent or an abuse of our refund policy.

4. Refund Process:
If your refund request is approved, we will process the refund within a reasonable timeframe. The refund will be issued using the same payment method used for the original purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

5. Non-Refundable Items:
Certain items may be non-refundable, including but not limited to:
– Digital products that have been downloaded or accessed.
– Services that have been provided or partially completed.
– Products or services that are explicitly marked as non-refundable at the time of purchase.

6. Changes to the Refund Policy:
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Refund Policy periodically.

7. Contact Us:
If you have any questions or concerns about our Refund Policy, please contact our customer support team at [email protected]

By making a purchase through our Service, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.